Call Center Support and Performance Improvement

With more than 20 years of experience in the Call Center industry, AEMERUS Consulting Group provides our clients with improved performance in all of their customer service and support operations. AEMERUS Consulting Group experience, skills and services address the unique challenges and realities faced by today's call centers and help desks.

We focus on critical factors that directly impact your bottom line:

• Process Management
• Technology
•  Personnel.

Customer-centric applications supporting the newest trends in multimedia, Web-enabled, and blended revenue generating, customer service call centers.

AEMERUS is an agile company with a history of completing our projects Under Budget and On-Time. We understand that Time is Money.

AEMERUS makes valuable use of the time we spend at your site – talking to staff, assessing the efficiency of your current systems, and scrutinizing daily processes around forecasting, reporting, and call handling.

We are so confident in our abilities to provide you with savings that we develop At Risk Pay for Performance contracts with our clients.

AEMERUS will quickly identify your process improvement opportunities recommend attainable short- and long-term solutions with benchmarking and best practices at the core of our work.

AEMERUS Consulting Group offers a full spectrum of Customer Call Center services from:

• Site selection
• Outsourcing analysis
• Operational design
• Technology design
• Performance optimization
• Supervisory and Management Training
• Call Center Simulation
• Resource management
• Cost reduction
• Keynote speaking
• On-line surveys
• Expert witness services   

If you are interested in improving the performance of your Customer Call Center, AEMERUS Consulting Group is your solution.