Steve is an experienced manager of telephone services, call center technologies, and desktop computing, with 23 years in the healthcare industry. He has managed the technical installations and implementations of telephone switches, ACD call routing applications, I/VRU technologies, workforce management applications, call center reader/display boards, desktop systems (Microsoft NT 4.0 and Windows 2000), internet call reporting applications, trunking study and reporting applications, VoIP (Voice over IP), T1 inbound/800 and outbound services, and digital call recording systems. He has extensive expertise in developing customized Excel spreadsheets and Access databases, as well as overall project management and administrative skills.
Manager, Customer Support - BlueCross BlueShield of Georgia; Atlanta and Columbus, GA. Responsible for all telephone services, call center technologies, and desktop computing strategies.
Manager, IT Services - CIGNA Healthcare; San Diego, CA. Managed the installation and implementation of LAN technology, desktop systems, telephone services, and call center solutions.
Assistant Manager, IT Services - CIGNA Healthcare; Boise, ID
Applications Developer - CIGNA Healthcare; Fresno, CA. Specialized in developing customized spreadsheets and databases for tracking claims and call center statistics for nationwide service centers.
Applications Developer - EQUICOR; Fresno, CA. Specialized in developing customized spreadsheets and databases for tracking claims and call center statistics for nationwide service centers.